July 3rd, 2008
Someone asked if there anyone had a
policy on giving exit interviews to departing part-time employees. What
was the response?
Exit interviews require two things:
time and money. And both are in short supply.
If a person is leaving voluntarily,
why would they take their time to sit down with you to discuss things
about their job that they didn't like when there's something else on
the horizon beckoning them?
Second, it requires money to have someone
sit down and speak with that person, even let alone spend a few minutes
of their hasty departure
A person leaves a company for many
reasons, one of them being greater pay and/or a better working environment.
If you haven't figured out by now why they're leaving dissatisfied,
that means that you haven't been conscious to their cries for improvement
during their stay. In short, lack of communication.
Employees who choose to leave usually
have stated it more than once during their employment with your company.
They speak these things verbally most of the time so that something
will get done - the squeaky wheel gets the oil, they say. Yet if they've
been trying all that time and it's fallen on deaf ears, or some wonky
process impedes their internal growth, you can be rest assured that
they've grown impatient, upset at the lack of attention to their needs
or requests.
Thus the big reason why lots of organizations
are losing out on excellent talent. Bureaucratic red tape, irresponsible
management and/or poor communication systems are all reasons why these
people choose to leave.
Having policies for exit interviews
seems very counterproductive in the sense that if an interview is constantly
conducted and nothing gets done to change the issues that caused the
staff to leave in the first place, then they seem like a rather pointless
endeavour, a big waste of time and money.
Exit interviews ought to address the
problem and resolve the issue in the quickest way possible to prevent
the future departure of staff, halting the need to conduct these interviews
in the first place.
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